German Speaking Representative

+359 02 9426821
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Occupation Type
Call centre/Customer Service
Job ID
Position Type

Job Description

∙ Accepts requests through different communication channels, logs and indentifies the problem; ∙ Respond to customers via phone/mail/web. Manage customer expectations by taking into consideration customers’ entitlement and identified customer issue; ∙ Keep customers informed, set and follow up on commitments, keep precise case documentation and case ownership; ∙ Meet deadlines and deliver services according to customers’ service level agreements; aDevelop working knowledge of supported products and technology as well as applicable technical support tools.

Candidate Qualifications

∙ Excellent level of written and verbal communication in French/German; ∙ Fluency in English; ∙ Analytical and troubleshooting skills; ∙ Customer handling skills; ∙ Ability to prioritize tasks and manage time efficiently working with minimal supervision; ∙ Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the Information Technologies field;

Candidate Skills

∙ Extensive training programs; ∙ Environment that stimulates achievement and excellent customer service; ∙ Competitive remuneration package; ∙ Work in a challenging and pleasant business environment;

Branch Information

Manpower Sofia


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