Customer Service Associate

+359 02 9426819
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Occupation Type
Transportation / Logistics
Job ID
Position Type

Job Description

Manpower Inc. is a world leader in the staffing industry, providing workforce management services and solutions to customers through around 4,000 offices in more than 80 countries. Manpower also provides a range of staffing solutions, engagement and consulting services World Wide. We are currently looking for one of our partners – one of the leading and most renowned food manufacturers in the world – experienced and ambitious candidates for the position of: Customer Service Associate The position is oriented to dynamics persons, who can communicate extensively and solve issues with other members of the order/logistics teams in international environment and especially with different type of local clients. Responsibilities: • Coordinate process of customer orders, deliveries, returns and claims related to the company products; • Monitors company account receivables and communicate with company customers in clarifying reasons of outstanding payments and supports the process of resolving any issues; • Propose and after approval implements process improvements; • Contributes to company customer service excellence; • Communicate with external vendors in delivering services related to the areas of responsibility; • Perform operations (as a data input or data export) and maintain master data in the company ERP system; • Provides reports, presentations, supports data collection and processing of any information related to the area of responsibility; • Supports the process of creating and/or renewal, archiving of distributors contracts and annexes; • Applies established trade terms and ensures correct rebate supporting documentation, calculations and records; • Maintain up to date local procedures in the area of Customer Service and monitors their execution.

Candidate Qualifications

Key advantages of performing the role: • University degree; • Extended knowledge in English language is mandatory; • Experience within a similar position is an asset; • Extended knowledge on IT supported order management (ERP’s, SAP or other relevant systems) processes as well as the ability to quickly analyze operational inefficiencies and to propose improvements; • Experience in dynamic customer oriented environment; • Strong interpersonal and communication skills, able to communicate with high level decision makers across all forms of communication; • Ability to work independent and meet deadlines.

Candidate Skills

The offer: • Chance to work in international company, leader in the FMCG sector; • Opportunity to join a team of professionals and acquire solid know-how; • Chance for career development even in other departments within a reputable and responsible organization; • Excellent remuneration package. If you feel the challenge, please, apply for this position by sending your detailed CV! Thank You! Only short-listed candidates will be contacted. Confidentiality is guaranteed! Manpower Bulgaria has License № 1385/23.12.2011 of providing human resources services, valid until 23.12.2016.

Branch Information

Manpower Sofia


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