Area Aftersales Manager

+359 02 942 6819
0 - 0 MO
Occupation Type
Wholesale / Retail Trade
Job ID
Position Type

Job Description

• Control the target achievement of the service partners and reports critical points to the Aftersales Manager of the dealers; • Prepare action plans to achieve the targets and increase customer satisfaction; • Meet on a regular basis the Principals, Aftersales and Service managers of the dealers, to review the progress of the business plan; • Check the implementation of BMW service projects and monitors technical campaigns; • Ensure that dealers keep required standards and the organization is efficient; • Make analyses for dealer performance, overall business situation, competitors, etc.; • Support the dealers with the implementation of new IT-processes and pre-audits; • Contact person for dealers in all aftersales issues; • Ensure in co-operation with the Training manager for adequate workshop quality and prepare a training plan.

Candidate Qualifications

• Detailed knowledge and extensive managerial experience of 5+ years in the aftersales business preferably in a multinational company; • University degree (preferably in Engineering); • Fluent in English (German is advantage); • Excellent technical knowledge in the automobile area; • Very good analytic skills with the ability to relate long-term targets to operational necessity; • Negotiating skills and ability to convincingly communicate; • Team work oriented personality; • Driving license.

Candidate Skills

• Opportunity to join one of the most reputable automobile companies in the world; • Dynamic work in a challenging environment with high international standarts; • An outstanding professional and growth opportunities.

Branch Information

Manpower Sofia


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