Service Delivery Manager (m/f)

Tel. Anfrage an
0 - 0 pro Std.

Das erwartet Sie:

• Lead, schedule, coordinate and oversee daily work, meetings and projects • Manage different teams of HD professionals and proximity support • Resolve daily issues that impact the teams and overall business objectives • Management activities include employees’ selection and recruitment, ongoing performance management and training • Mentor and coach Helpdesk employees and develop teams’ skills (based on business needs) in order to enhance the quality of support and customer satisfaction • Maintain and expand knowledge of relevant product offerings, current support policies and methods of support delivery • Develop and demonstrate an understanding of customers’ needs, provide solutions, prepare monthly delivery meetings, and conduct steering committee • Prepare and analyze daily activities reports and SLA • Provide indications for service improvement and cost optimization • Travel to Paris on 1-2 days per week

Unser Angebot an Sie:

• Several years of prior management experience in an IT support (office/retail) environment and related experience with bachelor's degree or equivalent • Demonstrated leading customer relationships, oral and written communication skills including the ability to influence other levels of management are required • Thorough knowledge of support policies and ITIL practices, solid understanding of general business management highly desired • Ability to communicate and interact well with internal and external partners and with stakeholders • Demonstrated ability to handle sensitive situations, ability to lead proven organizational and planning skills required • Fluent English and French required

Das bringen Sie mit:

An exciting challenge awaits you!

Ihr Consultant

Experis IT München


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